The GatePass Story — Guest Pass

Hi there, we’re launching a new series where, each week, we’ll take you behind the scenes on the GatePass app. This week, our feature is the guest pass.

Did you know that GatePass first launched as a visitor management app? (That was how we got our name!). We noticed that getting access to gated communities and estates meant really long waiting hours for guests and poor security for residents, and thought there had to be a better way.

That one friend, Dolapo.

Scenario 1:

Dami invites Tosin to their house. Tosin gets to the estate gate but, unfortunately, Dami’s phone is on silent so he doesn’t hear his phone ring. Tosin has to wait another 5 -10 mins before Dami sees the missed call and alerts his estate gate. Tosin is frustrated at this point.

It gets worse: sometimes, you need an artisan to fix an appliance in your house while you’re away, but you then have to wait until the artisan arrives because you can only use an intercom to communicate with the personnel at the estate gate. There are endless, other similarly frustrating scenarios.

Having experienced a number of these scenarios ourselves, and realising from asking other people that our experiences were actually common, we started thinking about possible solutions. We understood that being “gated” at a friend’s house was stressful but we also knew that, however inefficient, the gating system was a security measure in many communities. So we asked ourselves what a solution that met both convenience and security needs (and possibly more) could look like.

Here’s what we learned about the current process at many communities for managing visitors;

  1. Pure vibes. A few times, security personnel left things to chance — out of respect/fear, security personnel let in seemingly “unarmed” guests. If security was a big reason for gating guests, how were people missing this giant loophole?;
What we noticed Vs Our solution

How did we solve this?

We created a more convenient and more secure solution for visitor management. With the GatePass guest pass feature;

  1. No friction. No harassment. Security personnel do not have to leave things to chance — only invited guests get access, with zero wait time;

So, how does the guest pass feature work?

  1. You launch the GatePass app.
How to create a pass for your guest using the GatePass app.

Bonus tip: You can set time limits on guest passes. What this means is if you grant your guest a pass from 2pm-3pm on a certain day, they will not have access to your community after that time period.

Do you still struggle with access control in your community? Get GatePass in your community today! Send an email to hello[at]gatepass[dot]io or schedule a demo here to learn more. We are excited to have you on board.



Digital Solution Helping Communities Grow Together | GatePass connects estate managers and their residents on issues that matter. 👋

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Digital Solution Helping Communities Grow Together | GatePass connects estate managers and their residents on issues that matter. 👋