Hi Reader,
I hope you are having a great month so far. This June, behind the scenes at GatePass, we are exploring the Complaints Feature for residents.
The Complaints Feature has always been a core aspect of the GatePass app. This is because GatePass eases communication between community managers and their residents. While raising or keeping track of complaints helps improve residents’ experience, it may be difficult for communities to achieve this. Raising complaints can be challenging for a number of reasons including the unavailability of community managers and the lack of a system to track and record complaints.
With our Complaints Feature, it is easier to raise concerns and make service requests. Over time, our Complaints Feature has evolved such that residents can log complaints and alert community managers in real-time. The timeline feature helps you see how much time it took to resolve a complaint. Residents can also monitor the progress of the resolution, review the work that has been done, and mark it as approved if satisfied.
How it works:
- A resident records their concern on the complaints database
E.g.: Broken Kitchen Tap
- The community manager is immediately notified
- Complaint is addressed
- Resident inspects it and approves it if satisfied.
Logging and resolving complaints is that easy with GatePass.
Get GatePass in your community today!
Are you an existing user? Try using GatePass to log your complaints, and let us know how it goes!
Send an email to hello[at]gatepass[dot]io or schedule a demo here to learn more. We’re excited to have you on board.
